Prime TV (برايم TV)
Effective Date: September 21, 2026
Last Updated: September 21, 2026
Prime TV respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Prime TV ("Prime TV", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use our website at prime2tv.com, the Prime TV mobile application, and any related services we provide (collectively, the "Service").
It also explains the choices and rights you may have regarding your personal information.
By accessing or using the Service, you acknowledge that you have read this Privacy Policy.
The Service is operated by:
Prime TV
Registered Address: Damascus – Bahsa – Syria
Website: prime2tv.com
For questions about privacy or the use of your personal information, contact:
Privacy Email: info@prime2tv.com
Support Email: info@prime2tv.com
For purposes of applicable data protection laws, Prime TV is generally the controller of personal information collected through the Service.
Depending on how you use Prime TV:
You may be able to browse the catalogue and access certain free content without creating an account.
If you create an account, we may store information such as your name, email address, profile information, favourites, playlists, reviews, preferences, and viewing progress.
Users without an active subscription may see advertising.
Advertising providers may process device identifiers and information relating to advertisements.
We do not sell your personal information for money.
You may request deletion of your account and associated personal information, subject to legal and record-retention requirements.
Payment card information is generally processed directly by payment providers and is not stored by Prime TV.
When you create an account, we may collect information such as:
First name;
Last name;
Email address;
Password or authentication credentials;
Phone number, if phone-number registration or authentication is available; and
Verification information such as a one-time authentication code.
Passwords should be stored using appropriate security protections rather than in readable form.
If you sign in using a third-party authentication provider such as Google, we may receive information made available by that provider, such as:
Your name;
Email address; and
Profile picture.
The information received depends on your settings and the permissions granted to the third-party provider.
You may choose to provide additional profile information, such as:
Profile photograph;
Gender, where this feature is available; and
Other optional profile details.
If you select a profile photograph from your device, Prime TV receives the image you choose. We do not intentionally access unrelated photographs from your device.
We may collect content categories, genres, interests, language preferences, or other preferences that you select.
We use this information to customize and organize content displayed to you.
Depending on the features available through the Service, we may collect:
Favourites;
Playlists or watchlists;
Ratings;
Written reviews;
Likes or reactions to reviews; and
Other content you voluntarily submit.
Reviews, ratings, profile names, or similar content that you intentionally publish may be visible to other users.
You should avoid including sensitive personal information in public reviews or other publicly visible content.
If you contact Prime TV, we may collect:
Your name;
Email address;
The content of your message;
Support correspondence; and
Any information you voluntarily provide to us.
When you use Prime TV, certain information may be collected automatically.
We may collect information regarding:
Movies, programs, episodes, or channels you access;
Viewing history;
Playback position;
Content completion status; and
Other interactions with content.
This information may be used to provide features such as Continue Watching, synchronize your viewing experience between devices, maintain favourites, and improve the Service.
We may collect search queries entered into Prime TV.
This information may be used to:
Return relevant search results;
Improve search functionality;
Understand what content users are looking for; and
Improve our catalogue and services.
We may receive information regarding:
Your subscription plan;
Subscription status;
Subscription start and renewal dates;
Subscription expiration or cancellation;
Content rentals;
Purchase status;
Transaction date;
Amount paid; and
Payment confirmation.
We generally do not receive full payment-card information when payments are handled by third-party payment processors.
We may automatically collect information such as:
IP address;
Device type;
Device model;
Operating system;
Browser type;
Application version;
Language settings;
Device identifiers;
Network information;
Request timestamps;
Error reports;
Crash information;
Server logs; and
Security-related technical information.
We use this information to operate the Service, deliver content, diagnose problems, prevent abuse, maintain security, and improve performance.
An IP address may sometimes provide an approximate geographic region. Prime TV does not need to request precise GPS location solely because it processes an IP address.
For users who receive advertisements, advertising providers may process information such as:
Device advertising identifiers;
Advertisement impressions;
Advertisement clicks;
Advertisement interactions;
Device information; and
Related technical information.
The exact information collected by an advertising provider is governed by that provider's policies and your device, browser, account, and consent settings.
The Prime TV website may use cookies, local storage, session storage, or similar technologies where necessary to operate the website.
These technologies may be used for purposes such as:
Keeping you signed in;
Maintaining your session;
Remembering language or preference settings;
Providing security features;
Preventing fraud or abuse; and
Maintaining website functionality.
Where applicable law requires your consent before using non-essential cookies or similar technologies, we will request that consent before using them.
Third-party services integrated with Prime TV may also use cookies or similar technologies in accordance with their own privacy policies.
You may be able to manage or delete cookies using your browser settings. Blocking certain necessary cookies may prevent some features of the website from functioning correctly.
Prime TV does not intentionally request access to your:
Contacts;
Microphone;
Precise GPS location; or
Entire photo library merely because you choose a profile image.
Where a feature requires additional device access, the relevant operating system permission should be requested before that access occurs.
Prime TV does not independently sell personal information to data brokers.
Third-party advertising services may process advertising identifiers and related information as described in this Privacy Policy and their own privacy documentation.
Certain information may be stored locally on your device, including:
Authentication or session information;
Language preferences;
Notification preferences;
Application settings; and
Videos or other content downloaded for offline viewing.
Offline content may be protected using technical or digital-rights-management restrictions.
Removing the application may remove locally stored information, although information stored in your Prime TV account or on our systems may remain until it is deleted in accordance with this Privacy Policy.
We may use personal information for the following purposes.
We use account information to:
Register your account;
Authenticate you;
Verify your email address or phone number;
Maintain your profile;
Secure your account; and
Allow you to access account features.
Where applicable, the legal basis may be performance of a contract with you.
We process information to:
Stream requested content;
Remember viewing progress;
Provide favourites and playlists;
Provide search functionality;
Synchronize information between your devices;
Process content requests; and
Provide other Service functionality.
Where applicable, the legal basis may be performance of a contract.
We use transaction information to:
Process subscriptions;
Process rentals;
Verify purchases;
Unlock purchased content;
Maintain subscription status;
Handle renewals and cancellations; and
Maintain required accounting records.
Where applicable, the legal basis may include performance of a contract and compliance with legal obligations.
Prime TV may display advertising to users who do not have an eligible ad-free subscription.
Where applicable law requires consent for personalized advertising or related tracking technologies, advertising will be handled subject to the required consent mechanism.
Where legally permitted, certain advertising processing may also be based on legitimate business interests, such as financing access to free content.
We may analyze Service usage to understand:
Which features are used;
Which content is popular;
How users navigate the Service;
Whether technical problems occur; and
How the Service can be improved.
Where applicable, this may be based on our legitimate interest in developing, maintaining, and improving the Service.
We use information provided through support requests to respond to questions, resolve problems, and communicate with you.
We may process information to:
Detect fraud;
Prevent unauthorized access;
Detect abusive activity;
Protect our systems;
Enforce our terms;
Investigate suspected violations;
Protect users and third parties; and
Comply with applicable laws, legal requests, court orders, or regulatory requirements.
Users without an eligible active subscription may see advertising provided through advertising services such as Google AdMob.
Google AdMob may process your device's advertising identifier and information regarding advertisements displayed or interacted with.
Depending on your device and location, you may be able to control advertising through your device or Google account settings.
On Android devices, advertising controls may be available under settings relating to:
Privacy → Ads
The exact menu names may vary depending on your device manufacturer and Android version.
You may be able to reset or delete your advertising ID or change advertising-personalization settings.
Google provides information about how it processes information from services that use Google technologies at:
https://policies.google.com/technologies/partner-sites
Advertising preferences may also be managed through:
https://adssettings.google.com
Users with an eligible active ad-free subscription may not receive Prime TV advertising while the applicable subscription remains active.
Subscriptions or rentals purchased through the Android application may be processed through Google Play Billing.
Google processes payment information according to Google's own privacy policies and terms.
Prime TV generally receives information confirming:
Whether payment succeeded;
The item or subscription purchased;
Subscription status;
Renewal status; and
Transaction identifiers.
Prime TV does not receive your full Google Play payment-card number.
Prime TV may use RevenueCat, Inc. to manage subscription and purchase status.
RevenueCat may process identifiers and subscription-related information necessary to provide these services.
Where card payments are offered outside Google Play, payments may be processed through Stripe, Inc.
Stripe processes payment information according to its own privacy policy:
Prime TV generally does not receive or store your complete payment-card details when Stripe processes the transaction.
If Prime TV permits payment through bank transfer or another manual payment method, we may receive transaction information such as:
Transaction reference;
Payment amount;
Payment date;
Account or customer reference; and
Information you provide to confirm payment.
Subscriptions purchased through Google Play generally must be cancelled through your Google Play subscription settings.
Cancelling a subscription stops future renewals but does not automatically provide a refund for a subscription period already purchased.
Refund rights may depend on the payment provider, applicable terms, and applicable law.
Prime TV may share information only when reasonably necessary to operate the Service or comply with legal requirements.
Recipients may include:
For services including:
Google Sign-In;
Google Play Billing; and
Google AdMob.
For subscription and purchase management.
For card-payment processing where Stripe is available.
We may use third-party hosting, infrastructure, storage, video-delivery, or content-delivery providers to operate Prime TV and deliver video content.
These providers may process technical information required to perform their services.
We may disclose information to lawyers, accountants, auditors, consultants, or similar professional advisers where reasonably necessary and subject to appropriate confidentiality obligations.
We may disclose personal information where reasonably necessary to:
Comply with applicable law;
Respond to a valid legal request;
Respond to a court order;
Protect our legal rights;
Investigate fraud or security incidents;
Protect users; or
Protect the public.
If Prime TV is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
Where required by applicable law, affected users will be informed about relevant changes.
Advertising providers may receive or collect device and advertising information as described in the Advertising section of this Privacy Policy.
Prime TV does not sell personal information for money.
However, some privacy laws use broad definitions of terms such as "sale", "sharing", or "targeted advertising." Where those laws apply, you may have additional rights regarding advertising-related processing.
Prime TV is based in Syria, and some of our service providers may operate from or store information in other countries.
Accordingly, your personal information may be processed outside the country where you live.
Where applicable privacy law requires specific safeguards for international transfers, we will use an appropriate lawful transfer mechanism.
For transfers subject to the European Economic Area or United Kingdom data protection rules, this may include, where applicable:
Standard Contractual Clauses;
Adequacy decisions;
Contractual protections; or
Another legally recognized transfer mechanism.
You may contact us at info@prime2tv.com for further information regarding applicable transfer safeguards.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy legal, accounting, security, and regulatory requirements.
Our general retention practices are as follows.
Account information is generally retained while your account remains active.
Following account deletion, account information will be deleted or anonymized unless we are required or permitted to retain particular information.
These records may be retained while your account remains active and are generally deleted or anonymized when your account is permanently deleted, subject to legal and technical exceptions.
Purchase, subscription, billing, and transaction records may be retained for the period required by applicable accounting, tax, fraud-prevention, or legal requirements.
These records may therefore remain after deletion of your Prime TV account.
Server, technical, and security logs may generally be retained for up to 12 months, unless a longer period is reasonably necessary to investigate security incidents, fraud, abuse, or legal matters.
Customer-support correspondence may generally be retained for up to 24 months after a support matter is closed, unless longer retention is legally required or reasonably necessary.
Privacy rights differ depending on where you live.
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you;
Request a copy of your personal information;
Correct inaccurate or incomplete information;
Request deletion of personal information;
Request restriction of certain processing;
Object to certain processing;
Receive certain personal information in a portable format;
Withdraw consent where processing is based on consent;
Object to certain targeted or personalized advertising;
Opt out of certain forms of sale or sharing where applicable law defines advertising disclosures as a sale or sharing; and
Exercise applicable privacy rights without unlawful discrimination.
Withdrawing consent does not make processing carried out before the withdrawal unlawful.
You may be able to update certain information directly through the Prime TV application, including through options such as:
Profile → Edit Profile
or
Profile → Change Password
For other requests, contact:
Please provide enough information for us to identify your account and understand your request.
We may need to verify your identity before fulfilling a request to protect your information from unauthorized access.
We aim to respond within a reasonable period and within any timeframe required by applicable law. Where GDPR rights apply, requests are generally handled within one month, subject to legally permitted extensions.
If applicable law gives you the right to complain to a data-protection authority, you may contact the relevant authority in your country or region.
You may request deletion of your Prime TV account.
Where available, you may delete your account through the Prime TV application by navigating to:
Profile → Settings → Delete Account
and confirming the deletion request.
You may also request deletion by emailing:
Where possible, send your request from the email address associated with your Prime TV account so that we can verify ownership.
You do not need to keep the Prime TV application installed in order to submit an email deletion request.
Account deletion may permanently remove or anonymize information associated with your account, including:
Profile information;
Favourites;
Playlists;
Viewing history;
Interests;
Ratings;
Reviews; and
Other account-related information.
Some information may continue to be retained where required or permitted by law, including:
Payment records;
Accounting records;
Fraud-prevention information;
Security records; and
Records necessary to establish, exercise, or defend legal claims.
Deleting a Prime TV account does not automatically cancel or refund a subscription purchased through a third-party payment platform.
You should separately cancel active subscriptions through the provider through which the subscription was purchased.
We aim to complete verified account-deletion requests as soon as reasonably practicable and within applicable legal requirements.
Account deletion may not be reversible once completed.
Prime TV is not intentionally directed to children under the age of 13, or a higher minimum age where required by applicable law.
We do not knowingly collect personal information directly from children who are below the applicable minimum age without legally valid parental or guardian authorization where such authorization is required.
Some Prime TV content may be suitable for children or families. However, minors should use the Service only with appropriate involvement and supervision from a parent or legal guardian.
If you are a parent or legal guardian and believe that a child has provided personal information to Prime TV in violation of applicable law, please contact:
If we determine that personal information was collected from a child contrary to applicable legal requirements, we will take appropriate steps to delete or otherwise lawfully handle that information.
Prime TV uses reasonable technical and organizational measures designed to protect personal information against:
Unauthorized access;
Accidental loss;
Destruction;
Alteration;
Disclosure; and
Misuse.
Depending on the relevant system, these protections may include:
HTTPS/TLS encrypted connections;
Password hashing;
Authentication controls;
Access restrictions;
Security monitoring; and
Server and application security protections.
However, no website, mobile application, server, network, or electronic transmission system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your login credentials.
We recommend using a strong and unique password and avoiding reuse of your Prime TV password on other services.
If you believe your account has been compromised, change your password where possible and contact us immediately at:
Prime TV may contain links to third-party websites, payment services, authentication services, advertising services, video providers, or other services that we do not control.
This Privacy Policy does not govern those third parties.
Their collection and use of information are governed by their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
Certain video, media, or other content may be hosted, transmitted, or delivered using third-party infrastructure or content-delivery networks.
When your device connects to such infrastructure, the provider may receive technical information necessary to deliver the content, such as:
IP address;
Device or browser information;
Requested content;
Connection information; and
Technical logs.
Such providers are expected to process information subject to applicable contractual obligations and their own privacy requirements.
We may update this Privacy Policy from time to time to reflect:
Changes to Prime TV;
New features;
New service providers;
Changes in our data practices;
Security developments; or
Changes in legal or regulatory requirements.
When we update this Privacy Policy, we will update the Last Updated date shown at the top.
Where required by applicable law, we may provide additional notice through the website, application, email, or another appropriate method before a material change takes effect.
The version published on our website will be the current version of this Privacy Policy.
If you have questions, requests, complaints, or concerns regarding this Privacy Policy or Prime TV's handling of personal information, contact:
Prime TV
Registered Address:
Damascus – Bahsa – Syria
Privacy Email:
info@prime2tv.com
General Support:
info@prime2tv.com
Website:
https://prime2tv.com
English
العربية